Service and Parts

Availability of service and parts is crucial to the fire protection industry.

As the population of fire pump controllers matures, the need for excellence in service grows.

At Rosemont Engineering, Inc., we take this responsibility seriously. We have a large inventory of commonly used spare parts on our service vehicles; staffed by Eric Silva and Doug Ferreira.

Eric specializes in transitioning old installations to new controllers; with emphasis on meeting current code compliance. Doug specializes in performing our popular NFPA25 Service Inspections; which thoroughly test and check a controller for complete manual and automatic operation as dictated by NFPA code.

Emergency Service

To demonstrate our commitment to excellent service availability, our service department is reachable 24 hours a day, 7 days a week.

Simply call our main line, (978) 453-9191, and listen for our emergency service instructions. You will be prompted to leave your name and phone number. Our system will automatically call us and relay your message.

Other Brand Controllers

We are often asked to service non-Firetrol brand fire pump controllers.

We are in contact with the service departments from manufacturers of other controllers and respond to these requests often.

Our repair of these controllers is offered on a "good faith" basis, and often times can get the system back in operation.